Cancellation & Refund Policy

Effective Date: May 14, 2026

Thank you for shopping with us. We strive to provide the best products and customer experience. Please read our Cancellation & Refund Policy carefully.

Order Cancellation

Before Shipment

1. Orders can be canceled before they are shipped.
2. To request a cancellation, contact our support team as soon as possible.
3. If the cancellation is approved, the refund will be processed to the original payment method.

After Shipment

1. Orders that have already been shipped cannot be canceled.
2. Customers may request a return after delivery, subject to our return policy.

Refund Policy

Refunds may be issued under the following conditions:

1. Product received is damaged
2. Wrong item delivered
3. Product is missing from the order
4. Eligible return request approved

Refunds are not applicable for:

1. Used or damaged products caused by the customer
2. Products without original packaging
3. Final sale or non-returnable items

Return Request Time

Customers must request a return or report an issue within 7 days of receiving the product.

Refund Process

1. Approved refunds will be processed within 5–10 business days.
2. Refunds will be credited to the original payment method.
3. Shipping charges may be non-refundable unless the issue was caused by us.

Exchange Policy

Exchanges are available only for:

1. Damaged products
2. Defective items
3. Incorrect products received

Non-Returnable Items

Some products may not be eligible for return or refund, including:

1. Personalized/customized products
2. Digital products
3. Clearance or final sale items

Contact Us

For cancellation, return, or refund support, contact us:

1. Email: chelakkodansaneeb@gmail.com
2. Phone: +91 7592004744
3. Address:BizlQ market
4. Delhi